For next day deliveries placed online, please order by 4pm the previous working day.
For same day deliveries, please call our shop on 020 7401 8244 and where possible we will endeavour to meet your requirements.
Deliveries to residential addresses will take place between 8am-8pm, Monday to Sunday. Business address deliveries will be completed by 5pm weekdays.
We send our goods out by courier on a ‘signature optional delivery’. This means that if nobody is at home to receive the flowers, they may be left on the property.
Should the recipient not be at the given address we would try our best to deliver the flowers to a neighbour or find a safe space for them to be left. If there is not an option to leave the bouquet, we will leave a ‘while you were out card’ to re-arrange delivery. If we have made every reasonable effort to deliver but have had to bring the order back to the workshop, it is at our discretion to add another delivery fee for a further attempt.
If the address given to us, is incorrect, then Phlox Flowers can not accept liability. Where possible, the order will be returned to the workshop.
If orders are wrongly delivered because the incorrect information has been supplied, for example, the postcode or house name, then Phlox Flowers can not accept liability.
All products will be at your risk from the time of delivery.
If a delivery is delayed by a third party, by fire, flood or mechanical breakdown Phlox Flowers can not accept liability.